Refund policy

Return & Refund Policy – Mr. Fones

Mr. Fones, a brand of Babbar FZCO, is committed to ensuring customer satisfaction and transparency in our sales process. Please read our return and refund policy carefully to understand your rights and responsibilities.

1. Return Eligibility

We accept returns only in genuine cases and under the following conditions:

A return request must be made within 3 days of delivery.
All return requests are subject to internal assessment and approval.
Products must be in sealed, unused, and original condition as delivered.
A valid proof of purchase/invoice must be presented with the return request.

2. Non-Returnable Items

Returns will not be accepted in the following cases:

Opened, used, or damaged products not due to delivery mishandling.
Products not in their original packaging or missing any accessories.
Change of mind after the purchase.
Digital goods or services (if applicable).

3. Return Process

To initiate a return, please contact our customer service within 3 days of receiving your order via:

📞 Phone: +971 58 599 8305
💬 WhatsApp: Click here

After submitting your request:

Our team will evaluate the case and may request supporting photos or details.
If approved, return instructions will be shared.
The customer is responsible for returning the item safely unless the fault is from our end (e.g., wrong or damaged item).

4. Refund Terms

Full refund will be issued only if the returned item is:
- Approved for return after internal assessment.
- Received in its original sealed and undamaged condition.
Refunds will be processed to the original payment method within 7–10 business days of receiving and inspecting the returned item.
Shipping or handling fees are non-refundable unless the return is due to a delivery error or defective product.

5. Legal Compliance

This policy complies with UAE Consumer Protection Law (Federal Law No. 15 of 2020) and the guidelines of the UAE Ministry of Economy. Mr. Fones reserves the right to update this policy in accordance with any changes in regulation or business practices.

If you have any questions regarding our return and refund policy, please don’t hesitate to contact our support team.